GENERAL INFORMATION

At Mont Ste-Marie, we take your health and safety, as well as that of our staff members, seriously. For this reason, we have put in place measures to ensure well-being of our Mont Ste-Marie Family.

All ski resorts in the province of Québec are working with the Québec ski areas association and Quebec Public Health to ensure a safe ski season. This will include, but is not limited to, face coverings and goggles on the chairlifts, distancing in the lines, face coverings indoors etc. In accordance with COVID capacity restrictions imposed by Quebec Public Health, we will reserve the right to limit the number of people in all indoor spaces when required.

Your cooperation is encouraged and we ask that you come ready to spend as much time outside on the slopes as possible.

MSM is currently in the following Alert Level:    RED

BEFORE YOUR VISIT

BEFORE YOUR VISIT

3 Golden Rules to be applied all season long:

  • Wearing a face covering in all interior and exterior* spaces;
  • Washing your hands frequently;
  • Physical distancing of 2 meters

Important to note inter-regional travel is not recommended from or to a Red zone. Please see Public Health’s website for more information. Guests are invited to limit themselves to the practice of skiing only.

  • The purchase of daily lift tickets must be done online and in advance of the day of your visit. See our online ‘Shop’ to do so.
  • To purchase private lessons, please call 819-467-5200, ext. 203
  • To purchase rental equipment, please call 819-467-5200, ext. 207 at least 48 hours prior to your arrival.

Hours of Operation**:

  • Vanier Quad – 9:00 to 16:00
  • Cheval Quad – 9:30 to 15:30 (Monday to Friday); 9:00 to 15:30 (Saturday and Sunday)
  • Poma – 9:00 to 16:00 (Saturday, Sunday, School Breaks and Holidays)
  • Main Ski Lodge – 8:00 to 16:00

Questions you need to ask yourself prior to getting here:

  • Are you experiencing and flu-like symptoms, such as fever, cough, or shortness of breath?
  • Do you live in a household with someone who has COVID-19 or symptoms of COVID-19 or who is self-isolating because they may have been exposed to COVID-19?
  • Do you have, or suspect you have COVID-19?
  • Is your email address and phone number up to date in our database?
  • You may be subject to measures that ski resorts, and the provincial, territorial, or federal government has put in place to prevent the spread of COVID-19. Please check ahead of time to ensure you are prepared in all aspects

What to Bring

  • A minimum of 2 face coverings (one for outside and one for inside)
  • Kleenex, snacks, hot thermos, etc. (certain services are closed)
  • Paying by debit or credit card to minimize contact while purchasing
  • Extra clothing, especially warm clothing for possible long wait-lines

* Balaclava, neck warmer and masks are accepted outdoors but must cover nose and mouth and be made of at least 2 layers of tight mesh fabric for all persons 3 years and up.

** Opening hours of lifts may be delayed due to adverse weather

UPON YOUR ARRIVAL AT MONT STE-MARIE

UPON YOUR ARRIVAL AT MONT STE-MARIE

3 Golden Rules to be applied all season long:

  • Wearing a face covering in all interior and exterior* spaces
  • Washing your hands frequently
  • Physical distancing of 2 meters

Respect the signage for circulating as well as Quebec Public Health’s recommendation in the case of gatherings.

Hours of Operation** :

  • Vanier Quad – 9:00 to 16:00
  • Cheval Quad – 9:30 to 15:30 (Monday to Friday); 9:00 to 15:30 (Saturday and Sunday)
  • Poma – 9:00 to 16:00 (Saturday, Sunday, School Breaks and Holidays)
  • Main Ski Lodge – 8:00 to 16:00

** Opening hours of lifts may be delayed due to adverse weather

Important:

  • Note that access to the Lodge is limited to the use of washrooms, warm-up areas and to pick-up your Takeout order. Personal items may not be brought in or left in Lodge so come ready to ski. Plan on changing/dressing at your car;
  • In a Red Zone, we ask that you abide by the rules in said zone;
  • The day of your visit, should you or someone in your immediate group/household, experience the any COVID-19 symptoms (fever, cough, difficulty breathing), please stay home. Note that you may be subject to measures that ski resorts, and the provincial, territorial, or federal government has put in place to prevent the spread of COVID-19;
  • Is your email address and phone number up to date in our database?
  • Stay up-to-date on what is open or closed: check out our website or Facebook page, avoid peak hours, visit us during the week, arrive earlier.

Parking Lot:

  • 2m physical distancing between cars will be applied
  • Plan on dressing/changing at your car. Personal items will not be permitted inside our lodges.

Customer service (ticket office):

  • Contactless payment is the preferred payment of choice
  • Please have your confirmation number ready to provide to ticket agent and obtain your tickets for the day
  • Wear your mask in line;
  • Follow directional signs;
  • Wash your hands;
  • Keep 2m apart
  • Plan on extra warm clothing for extended wait times in line-ups

Ski Lodge:

  • Access is limited based on square footage
  • To access warm-up zones and washrooms, there are separate doors for each
  • Note that access to the Lodge is limited to the use of washrooms, warming up and retrieving your Take out order . Personal items may not be brought in or left in Lodge so come ready to ski. Plan on changing/dressing at your car.
  • Bring a dry/new face covering for inside the Lodge
  • The wearing of masks, washing/disinfecting hands and keeping 2m apart is MANDATORY
  • Follow the circulation signs posted

As we are currently a Red Zone ski resort, the Lodges is now a warm-up area only for a limited time of 15 minutes or to pick up your Take-out order. Washrooms will also be available

Washrooms:

  • A separate access door will be available
  • A time limit and a maximum number of persons allowed in the washrooms is in effect to encourage physical distancing and ensure everyone can access washrooms
  • Before leaving the washrooms, please wash your hands with warm water and soap for at least 20 seconds

Warm-up Zones:

  • There are warm-up zones inside and outside of the Main Lodge;
  • Wear a face covering/mask while inside warm-up areas;
  • Follow the directional signs;
  • Disinfect your hands;
  • Keep 2m apart

Safety Measures

‘BUY WITH CONFIDENCE’ POLICY

‘BUY WITH CONFIDANCE’ POLICY

Mont Ste-Marie’s policy for the 2020-2021 season to ensure that you feel confident in purchasing your Season Pass, Day Tickets, Rental Equipment and Private Lessons with us is as follows:

  • Full credit applied towards the 2021-22 season for your 2020-21 season pass if the request is made BEFORE December 15, 2020 and the pass is UNUSED.
  • After December 15 and in the event of a closure due to COVID-19, guests can request a credit for their season pass according to the cancellation policy (credits will be issued at the end the ski season).

NOTE: December 15th is the date to make your decision, and not the projected first day of the ski season. We hope to open early December and closing early April, as conditions allow.

2020-21 SEASON PASS CANCELLATION POLICY

Once the ski season has begun at Mont Ste-Marie, the following cancellation policy will be applied automatically to all requests for credits on a pro rata basis due to COVID and based on a 100-day season (Dec. 16,2020 – March 25, 2021).

Example: You purchased an Adult Pass at $889 and we were forced to close on January 29th, 2021. January 29th is the 45th day after Dec. 15th – Therefore, you have 55 days remaining, which means a 55% credit for next season: $889 X 55% = $488.95 your credit towards a 2021/22 season pass.

How to request a credit:

Guests must send their request to info@montstemarie.com. The following information must be indicated: first and last name, type of season pass, 5-digit confirmation number (if pass was purchased online), email address (to receive confirmation of your credit) and the reason for the request.

2020-21 SNOW SCHOOL PROGRAM CANCELLATION POLICY

A credit will be given on any unused part of a program, for example 4 weekends out of 8, credit 50%. The credit can be applied to any product sold at Mont Ste-Marie in the 2021/22 season, not including food and beverage.

Guests must send their request to ski@montstemarie.com. The following information must be indicated: name of program participant, parent’s name (if applicable), type of program, email address (to receive confirmation of your credit) and the reason for the request.

2020-21 DAY TICKETS CANCELLATION POLICY

A credit for a future date is possible if email is sent requesting the change (no credits will be issued within 36 hours of booking date). The credit may also be transferred to the 2021/22 season towards the same product purchased in 2020/21 season if preferred.

Clients are asked to send their request to info@montstemarie.com. Information needed: name, name of buyer (if different), as well as the reason for the request.

**Please Note: All credits are subject to Mont Ste-Marie’s approval and we reserve the right to modify this policy at any time during the season (credits will be issued at the end of the ski season). We also reserve the right to change our opening hours, to close or reduce operations based on adverse weather conditions and our rates at anytime.

CLOSURE OF CERTAIN SERVICES

THE CLOSURE OF CERTAIN SERVICES

  • Seasonal and daily lockers are not available;
  • Snow School is presently closed;
  • Personal items may not be brought in or left in Lodge so come ready to ski. Plan on changing/dressing at your car.
PROTOCOLS FOR CHAIRLIFT USAGE

PROTOCOLS FOR CHAIRLIFT USAGE

  • Ensure you have a daily lift ticket (obtained at the ticket booth) or a 2020/21 season pass to show the lift attendant. It must be on your left bottom side of your jacket. Please present/show it to the lift attendant every time you use the lift,
  • Please follow all signage posted regarding directions and rules,
  • The ski resort is now in a Red Zone, therefore access to the quad chairlifts is limited to those living in the same household or 2 persons (if not from same household must sit at either end of chair);
  • The wearing of a face covering and the 2m physical distancing rule is MANDATORY. Balaclava, neck warmer and masks are accepted outdoors as a face covering but must cover nose and mouth and be made of at least 2 layers of tight mesh fabric for all persons 3 years and up.
SNOW SCHOOL

SNOW SCHOOL

The Snow School is presently closed!

  • Private lesson reservation must be done by calling 819-467-5200, ext 203
  • Respect all sanitary measures put in place by Quebec Public Health
  • Instructors must wear individual protective gear (such as a mask and protective eyewear) and follow health and safety protocols
  • The wearing of face covering is mandatory for all skiers from 3 years old. Balaclava, neck warmer and masks are accepted outdoors but must cover nose and mouth and be made of at least 2 layers of tight mesh fabric. The wearing of mitts/gloves, helmet and goggles is recommended
  • Respect the 2m physical distancing rule between you and the instructor and other students
  • Weekend programs start date has been postponed to January 16th, 2021
  • Follow the lift line policies, as well as all indoor and outdoor policies
  • Meeting place for lessons will be outside in a specific location
  • Limit of 1 helper per household will be accepted in the Ski Lodge, if necessary
  • If a child is unable to participate without constant assistance or needs help getting on and off the chairlift, a parent or caregiver must be present to assist
  • Is your email address and phone number up to date in our database?
  • You may be subject to measures that ski resorts, and the provincial, territorial, or federal government has put in place to prevent the spread of COVID-19. Please check ahead of time to ensure you are prepared in all aspects
  • Are you experiencing any flu-like symptoms, such as a fever, cough, or shortness of breath?
  • Do you live in a household with someone who has COVID-19 or symptoms of COVID-19 or who is self-isolating because they may have been exposed to COVID-19?
  • Do you have, or suspect you have COVID-19?
RENTAL AND REPAIR SHOP

RENTAL AND REPAIR SHOP

  • Access is limited
  • Wear a mask inside and in line-ups;
  • Follow protocols of directional circulation;
  • Wash your hands;
  • Keep 2m apart;
  • The booking/reserving of equipment must be made at least 48 hours in advance by calling 819-467-5200, ext. 207;
  • For equipment repairs, please call ahead
RESTAURANT

RESTAURANT

  • Please take note that both the Chaudron and Ryan II restaurants are warm-up areas (if necessary) while we are in a Red Zone
  • To access the Chaudron, please use the extreme left door at the top of the balcony/terrasse;
  • Plan on bringing and using another mask for inside the Lodge and disinfect your hands upon entering;
  • Once you are seated at your table, you may remove your mask. Upon getting up, you must put your mask back on;
  • At no time can you get up to go to another table;
  • Persons sitting at the same table must be living at the same address or by themselves;
  • To ensure that everyone can warm-up, there is a time limit of 15 minutes inside the lodge;
  • Take-out menu available;
  • We follow strict protocols regarding disinfecting and cleaning of all tables and chairs between each group of persons so please be patient and wait before sitting.
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