GENERAL INFORMATION

At Mont Ste-Marie, we take your health and safety, as well as that of our staff members, seriously. For this reason, we have put in place measures to ensure well-being of our Mont Ste-Marie Family.

The Quebec ski resorts are working together with the Québec ski areas association and Quebec Public Health to ensure another safe ski season. This will include, but is not limited to, QR Codes, physical distancing, face coverings, hand washing, etc. In accordance with COVID capacity restrictions imposed by Quebec Public Health, we will reserve the right to limit the number of people in all indoor spaces when required.

Your cooperation is encouraged and we ask that you come ready to spend as much time outside on the slopes as possible.

  • The Rules to be applied all season long:
    • Should you or someone in your immediate group/household, experience any COVID-19 symptoms (fever, cough, difficulty breathing), please stay home;
    • Your QR Code along with a valid picture ID are required (keep in mind that a 12 year old turning 13 during the ski season, will be required to show us their QR Code and ID as of their birthday);
    • Wearing a face covering in all indoor spaces;
    • Wearing a face covering is preferred in all outdoor* spaces;
    • Washing your hands frequently;
    • Physical distancing of 1 meter indoors.

 

  • Your QR Code is required in the following locations:
    • All lifts
    • Rental and Repair Shop
    • Washrooms
    • Restaurants
    • Warm-up areas

 

PLEASE NOTE THAT ALL RESTRICTIONS LISTED HEREUNDER ARE SUBJECT TO CHANGE WITHOUT NOTICE!

* Balaclava, neck warmer and masks are accepted outdoors but must cover nose and mouth and be made of at least 2 layers of tight mesh fabric for all persons 3 years and up.

CHAIRLIFT RULES AND TICKETS/PASSES
  • The purchase of daily lift tickets must be done online. See our online ‘Shop’ to do so;
  • For season pass holders, a QR code and picture ID will be required prior to receiving your pass for every persons 13 years and up. If you are not vaccinated and wish to obtain a credit on your season pass, please contact us via e-mail by December 15, 2021;
  • For daily lift ticket holders, a QR code and picture ID will be required prior to receiving your lift ticket from the ticket agent every time you receive a ticket (no QR Code required for persons under the age of 12). While waiting in line at the Ticket Booth, ensure you have your booking# and your QR Code with picture ID ready for the ticket agent when it is your turn;
  • Ensure you have a daily lift ticket (obtained at the ticket booth) or a 2021/22 season pass to show the lift attendant. It must be on your left bottom side of your jacket. Please present/show it to the lift attendant every time you use the lift;
  • Please follow all signage posted regarding directions and rules;
  • Hours of Operation** :
    • Vanier Quad – 9:00 to 16:00 (Monday to Friday); 8:30 to 16:00 (Saturday and Sunday)
    • Cheval Quad – 9:30 to 15:30 (Monday to Friday); 9:00 to 15:30 (Saturday and Sunday)
    • Poma – 9:00 to 16:00 (Saturday, Sunday, School Breaks and Holidays)
    • Carpet – 9:00 to 16:00 (Saturday, Sunday, School Breaks and Holidays)
    • Main Ski Lodge – 8:00 to 17:00

WHAT TO BRING

  • Your QR Code along with a photo ID for all persons 13 years and up;
  • A face coverings for indoors (recommended for outside as well);
  • Plan on paying by debit or credit card to minimize contact while purchasing;
  • Plan extra clothing, especially warm clothing for possible long wait-lines.

** Opening hours of lifts may be delayed due to adverse weather

SKI LODGE AND WARM-UP AREAS
  • Respect the signage for circulating as well as Quebec Public Health’s recommendation in the case of gatherings;
  • Access is limited based on square footage;
  • To access warm-up zones and washrooms in Lodge, there will be separate doors for each;
  • To access the restaurants in the main lodge, please main doors at the top of front terrasse/balcony;
  • The wearing of masks, washing/disinfecting hands and keeping 1m apart is MANDATORY
  • Important: At no time, can personal bags be brought into the ski lodge. Except for the Warm-up area at the bottom of the ski lodge where boots will be permitted. We are not responsible for lost or stolen items. Plan on changing/dressing at your car;
  • Hours of Operation** :
    • Main Ski Lodge – 8:00 to 17:00
    • Le Chaudron restaurant – 8 :30 to 16 :00
    • Ryan II restaurant – 11:00 to 17:00 (except on Friday and Saturday – open later)
  • Washrooms:
    • A separate access door will be available;
    • A time limit and a maximum number of persons allowed into the washrooms will be in effect to encourage physical distancing and ensure everyone can access washrooms;
    • Before leaving the washrooms, please wash your hands with warm water and soap for at least 20 seconds
  • Warm-up Areas:
    • There will be warm-up zones inside the Main Lodge on the bottom floor, at the Trappeur Lodge, at the bottom of Cheval and just outside the Main Lodge;
    • Wear a face covering/mask; follow the directional signs, wash/disinfect your hands; keep 1m apart;
    • Boots will be permitted in the Warm-up Area inside the Main Lodge on the bottom floor. However, no personal bags or lunch boxes are permitted. We are not responsible for lost or stolen objects.
SNOW SCHOOL
  • Private lesson reservation must be done by calling 819-467-5200, ext 235;
  • Respect all sanitary measures put in place by Quebec Public Health;
  • Instructors must wear individual protective gear (such as a mask and protective eyewear) and follow health and safety protocols;
  • Skiers from 3 years old and up must wear a face covering. Balaclava, neck warmer and masks are accepted outdoors but must cover nose and mouth and be made of at least 2 layers of tight mesh fabric. The wearing of mitts/gloves, helmet and goggles is recommended;
  • Respect the 1m physical distancing rule between you and the instructor and other students;
  • For the weekend programs, the concept of stable groups will be applied, i.e. the same students, as far away from each other as possible, always stay together. This is also applied when taking the chairlift;
  • Follow the lift line policies, all indoor and outdoor policies;
  • Meeting place for lessons will be outside in a specific location;
  • Limit of 1 helper with QR Code per household will be accepted in the Ski Lodge, if necessary;
  • If a child is unable to participate without constant assistance or needs help getting on and off the chairlift, a parent or caregiver may need to be present to assist (must have a valid lift ticket or season pass).
RENTAL AND REPAIR SHOP
  • Access limited;
  • QR Code for persons 13 years and up will be required to enter;
  • Wear a mask inside and in line-ups; follow protocols of directional circulation; wash your hands, keep 1m apart;
  • To purchase rental equipment, please call 819-467-5200, ext 233 at least 48 hours prior to your ski day.
RESTAURANT
  • To access either restaurants in the Main Lodge, please use the main doors at the top of the front balcony/terrasse;
  • Present your QR Code and picture ID before entering;
  • Plan on bringing and using another mask for inside the Lodge; wash/disinfect your hands upon entering; decide which restaurant you want to go;
  • Plan on paying by debit or credit card to minimize contact while purchasing;
  • Once you are seated at your table, you may remove your mask. Upon getting up, you must put your mask back on;
  • Hours of Operation of restaurants:
    • Le Chaudron restaurant – 8am to 4pm
    • Ryan II Bar and Restaurant – 11am to 5pm (except on Fridays and Saturdays – closing time may be later);
  • Le Chaudron restaurant will have a limit of 30 minutes once you have paid the cashier;
  • The Ryan II Bar and restaurant will have a limit of 40 minutes once you are seated at your table and have placed your order. This is in effect until 3pm (of course, this also depends on the line-ups for the restaurant);
  • Maximum number of persons at a table is 10 or a maximum of 3 households;
  • We will follow strict protocols regarding disinfecting and cleaning of all restaurants, including the table and chairs between each group of persons.
CLOSURE OF CERTAIN SERVICES
  • Seasonal and daily lockers will not be available;
  • Personal bags and lunch boxes are not permitted inside the Lodge so come ready to ski. Plan on changing/dressing at your car.
‘BUY WITH CONFIDENCE’ POLICY

‘BUY WITH CONFIDANCE’ POLICY

Mont Ste-Marie’s policy for the 2021-2022 season to ensure that you feel confident in purchasing your Season Pass is as follows:

  • Full credit applied towards the 2022-23 season for your 2021-22 season pass if the request is made BEFORE December 15, 2021 and the pass is UNUSED.
  • After December 15 and in the event of a closure due to COVID-19, guests can request a credit for their season pass according to the cancellation policy below.

NOTE: December 15th is the date to make your decision, and not the projected first day of the ski season. We hope to open early December and closing early April, as conditions allow.

 

2021-22 SEASON PASS CANCELLATION POLICY

Once the ski season has begun at Mont Ste-Marie, the following cancellation policy will be applied automatically to all requests for credits on a pro rata basis due to COVID and based on a 100-day season (Dec. 16, 2021 – March 25, 2022).

Example: You purchased an Adult Pass at $889 and we were forced to close on January 29th, 2022. January 29th is the 45th day after Dec. 15th – Therefore, you have 55 days remaining, which means a 55% credit for next season: $889 X 55% = $488.95 your credit towards a 2022/23 season pass.

How to request a credit:

Guests must send their request to info@montstemarie.com. The following information must be indicated: first and last name, type of season pass, 5-digit confirmation number (if pass was purchased online), email address (to receive confirmation of your credit) and the reason for the request.

 

 

2021-22 SNOW SCHOOL PROGRAM CANCELLATION POLICY

A credit will be given on any unused part of a program, for example 4 weekends out of 8, credit 50%. The credit can be applied to any product sold at Mont Ste-Marie in the 2022/23 season, not including food and beverage.

Guests must send their request to ski@montstemarie.com. The following information must be indicated: name of program participant, parent’s name (if applicable), type of program, email address (to receive confirmation of your credit) and the reason for the request.

 

2021-22 DAY TICKETS AND RENTAL EQUIPMENT CANCELLATION POLICY

A credit can be provided if the product (day ticket or rental equipment) has not been utilized. The credit will be applicable to the 2022/23 season towards the same product purchased in 2021/22 season.

Clients are asked to send their request to info@montstemarie.com. Information needed: name, name of buyer (if different), type of product, email address (to receive confirmation of credit) as well as the reason for the request.

 

**Please Note: All credits are subject to Mont Ste-Marie’s approval and we reserve the right to modify this policy at any time during the season. We also reserve the right to change our opening hours, to close or reduce operations based on adverse weather conditions and our rates at any time

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